People choose Concorde because of our expert information and dedication to superior service. As a multifaceted organization, Concorde has the ability to serve all of our clients’ employment screening and regulatory compliance needs. The Concorde team’s dedication and service can be attributed to the simple fact that we love what we do; to assist our clients through the arduous and highly technical process of screening employees and maintaining regulatory compliance.
We have served on Federal Advisory Committees. We have chaired organizations of our industry peers. We have helped shape the industry. More importantly, however, is that our customers have direct access to this expertise. Whether you are a large or small company, we make it a point to take and return every customer call; because with Concorde, you are not buying an employee screening and compliance service. Instead, you are inheriting a wealth of knowledge and personal attention that will immediately impact the way your company hires employees and keeps them safe.
But beyond Concorde’s experience and knowledge is our commitment to deliver the highest quality of personal service and value to all of our clients as well as their clients; the applicants and employees they hire and retain. Concorde’s Customer Care model assigns each client to a dedicated, trained Customer Care Representative who knows your account, your people and your industry. Their job is to be personally invested in your account and any question, problem or issue that is brought to them by you or your applicants and employees.
Part of our service delivery model is to anticipate your needs and to provide solutions, even before you realize you need them. Each of our employees is empowered to do what is necessary to make your experience with Concorde positive and productive. Our goal is to exceed your expectations and create a positive experience each and every time you contact Concorde. Please review the resources we have made available on our website and learn how your company can take advantage of our decades of expert experience.